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KEY REQUIREMENTS
PRINCIPLES OF IMPARTIALITY

It is essential that a CAB’s decisions are based on objective evidence of conformity (or nonconformity) and that its decisions are not influenced by other interests or by other parties.

Threats to impartiality include bias that may arise from:

  • Self-interest (e.g. overdependence on a contract for service or the fees, or fear of losing the customer or fear of becoming unemployed, to an extent that adversely affects objectivity in carrying out conformity assessment activities);
  • Self-review (e.g. Performing conformity assessment activity in which the CAB evaluates the results of other services it has already provided, such as design or consultancy services);
  • Advocacy (e.g. a CAB or its personnel acting in support of, or in opposition to, a given company, which is at the same time its customer, in the resolution of a dispute or litigation);
  • Over-familiarity, i.e. threats that arise from a CAB or a person being overly familiar or too trusting instead of seeking objective evidence (e.g. in a management systems conformity assessment context, the development of relationships over time between conformity assessment personnel and the customer in the provision of conformity assessment activities for that customer; in the product certification and laboratory context, this risk is more difficult to manage, because the need for assessment personnel with very specific expertise, often limits the availability of qualified individuals).
  • Intimidation (e.g. the CAB or its personnel can be deterred from acting objectively by threats from or fear of, a client or other interested party);
  • Competition (e.g. between the assessed company and a contracted technical assessor).
 

 

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